FAQs
THE 10 FREQUENTLY ASKED QUESTIONS ABOUT AIRSLY FAN
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Is the Airsly Fan portable?
Yes, the Airsly Fan is lightweight and rechargeable, making it easy to carry wherever you need a breeze. -
How long does the battery last?
The battery of the Airsly minifan has a capacity of 3600 mAh and lasts up to 12 hours on a full charge. Keep in mind, actual battery life may vary depending on the speed setting and whether the cooling mode is active. Lower fan speeds will use less power, while higher speeds and cooling functions will drain the battery faster. -
Can I adjust the fan speed?
Yes, the Airsly Fan features multiple speed settings, allowing you to customize the airflow to your preference. -
Is it safe to use with children?
Yes, the fan is designed with a safety guard, making it safe for use around children. -
How do I charge the Airsly Fan?
Simply connect the fan to a USB charger. It takes about 2-3 hours to fully charge. -
Can I use the Airsly Fan while it’s charging?
Yes, you can use the fan while it’s plugged in and charging. -
Is the Airsly Fan quiet?
The fan operates at a low noise level, making it ideal for use in quiet environments like offices or bedrooms. -
What is the airflow like?
The Airsly Fan provides strong and steady airflow, designed to cool you down quickly even in hot weather. -
Can I use the Airsly Fan outdoors?
Yes, the fan is portable and can be used both indoors and outdoors, making it perfect for outdoor events, picnics, or travel. -
What is the size of the Airsly Fan?
The Airsly Fan is compact, measuring only X cm in diameter, making it easy to carry and store.
PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards and PayPal.
HOW SECURE IS MY PERSONAL INFORMATION?
Airsly adheres to the highest industry standards to protect your personal information with secure encryption technologies during payment processing.
ORDER TRACKING
MY TRACKING NUMBER IS NOT WORKING
If your tracking number doesn’t work, please contact us at airslyinfo@gmail.com. We will assist you and provide any further information you need.
HOW DO I KNOW IF MY ORDER HAS SHIPPED?
Once your order is shipped, you’ll receive an email notification with your tracking number. You can then track your order on our website.
SHIPPING & DELIVERY
DO YOU SHIP INTERNATIONALLY?
Yes, we offer worldwide shipping. Orders are processed and shipped to most destinations around the globe.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?
Orders are usually dispatched within 1–3 business days. Shipping times vary depending on your location.
HOW MUCH DOES SHIPPING COST?
We offer FREE worldwide shipping!
FROM WHERE IS MY PACKAGE BEING SHIPPED?
Our warehouses are located in China and the United States. Most orders are shipped from China. If you need more information about this, please contact us at airslyinfo@gmail.com.
RETURNS & REFUNDS
WHAT IF I RECEIVE A DAMAGED/Faulty PRODUCT?
If your product is damaged, please email us at airslyinfo@gmail.com with photos or videos of the issue, and we will send you a replacement at no cost.
RETURNS:
We offer a 15-day return policy. To qualify for a refund, the product must be in the same condition as received (unused, with tags, and in the original packaging). Please contact us at airslyinfo@gmail.com to initiate the return.
After your request is approved, you will receive further instructions. For any questions or returns, please reach out to airslyinfo@gmail.com.
LOST OR STOLEN PACKAGES
WHAT IF MY PACKAGE IS LOST OR STOLEN?
We are not responsible for lost or stolen packages confirmed to be delivered. We can provide delivery confirmation for your investigation.
AFTER PURCHASE
I’VE PUT THE WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?
If this happens to you, email us at airslyinfo@gmail.com as soon as possible, and we might be able to take care of it. However, we can’t guarantee anything, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won’t be able to stop it. Please contact us anyway, as we still care and will try to help in any case.
MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?
Customs, Postal Services, and Airsly are separate entities, so we are not liable for any delays caused by customs or local post services and cannot be held responsible for the customs services in your country. Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us at Airsly. For further details on charges, please contact your local customs office. If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.
CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes straight to the shipping department, which takes 1-3 working days to process. After that, the shipping department will send the tracking codes to the data entry to update the tracking codes and send the shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order, and we might be able to take care of it.